Privacy Policy

North Coast Stays (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, make a booking, stay at one of the properties we manage or communicate with us.

Information We Collect

When you make an enquiry or booking, we may collect information including your name, email address, telephone number, billing or home address, booking and stay details, number of guests, payment-related information, special requests and any other information you choose to provide to us.

We may also collect information about how you use our website, including pages visited, device and browser information and website interactions through analytics and similar technologies.

How We Use Your Information

We use your personal information where necessary to:

Process and manage your booking.

Communicate with you before, during and after your stay.

Provide information and services relating to your accommodation.

Coordinate cleaning, maintenance and other services necessary for your stay.

Process payments, refunds and booking-related charges.

Respond to enquiries and requests.

Maintain appropriate business and financial records.

Improve our website, guest experience and services.

Send offers or marketing communications where you have chosen to receive them.

Meet our legal, regulatory and legitimate business obligations.

Where required by applicable data protection law, we rely on an appropriate lawful basis for processing your personal information, including performing our contract with you, complying with legal obligations, pursuing our legitimate business interests or your consent.

Bookings and Third-Party Services

North Coast Stays uses third-party platforms and service providers to operate our website, manage reservations, process payments and provide our services.

This may include Hostaway and payment processing providers, as well as booking platforms such as Airbnb, Booking.com and Vrbo when you book through those services.

When you use a third-party booking platform or payment provider, that provider may also process your personal information under its own privacy policy.

We may also share limited information with cleaners, maintenance providers, property owners or other service providers where reasonably necessary to prepare the property, fulfil your booking or provide services during your stay.

We only share information that is reasonably necessary for the relevant purpose.

Payments

Payments may be processed by third-party payment providers. North Coast Stays does not ordinarily store complete payment card details directly. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.

Website Analytics and Cookies

We may use cookies and similar technologies to operate our website, understand how visitors use it and improve our services.

We use Google Analytics to help us understand website traffic and visitor interactions. Information collected through analytics may include information about your device, browser, approximate location and how you interact with our website.

Where required by law, non-essential cookies or similar technologies will only be used with your consent.

Marketing Communications

If you choose to receive offers and promotions from North Coast Stays, we may use your contact information to send relevant news, offers or updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at info@northcoaststays.co.

We will still send essential booking and service communications where necessary to manage an existing reservation.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting, tax and record-keeping requirements.

Different types of information may be retained for different periods depending on the reason it was collected and any applicable legal requirements.

How We Protect Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Where we use third-party systems to manage bookings, payments or other services, those providers are responsible for maintaining appropriate safeguards for information processed through their systems.

International Data Transfers

Some of the technology providers and booking platforms we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we expect appropriate safeguards to be used in accordance with applicable data protection law.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

Request access to personal information we hold about you.

Ask us to correct inaccurate or incomplete information.

Ask us to delete your information in certain circumstances.

Ask us to restrict how your information is used in certain circumstances.

Object to certain uses of your information.

Request the transfer of certain information where applicable.

Withdraw consent where processing is based on your consent.

If you would like to exercise any of these rights, please contact us at info@northcoaststays.co.

You also have the right to raise a concern with the UK Information Commissioner's Office if you believe your personal information has not been handled appropriately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements. The latest version will be published on this website with the date it was last updated.

If you have questions about this Privacy Policy or how North Coast Stays handles your personal information, please contact us:

North Coast Stays

Email: info@northcoaststays.co