Terms & Conditions

Last updated: 15 September 2026

These Terms & Conditions apply to bookings made directly with North Coast Stays through our website or directly with our team. By making a booking, you confirm that you have read, understood and agreed to these terms.

Where a booking is made through a third-party platform such as Airbnb, Booking.com or Vrbo, the terms and policies of that platform may also apply.

1. About North Coast Stays

North Coast Stays provides and manages holiday accommodation across Ballycastle and the Causeway Coast of Northern Ireland.

For questions regarding a booking, please contact us at info@northcoaststays.co.

2. Making a Booking

The person making the booking must be at least 18 years old and is responsible for ensuring that all members of their party comply with these Terms & Conditions and any property-specific rules.

You are responsible for providing accurate information when making a reservation, including the correct number of guests.

A booking is confirmed once you receive confirmation from North Coast Stays or our booking system and any payment required at the time of booking has been successfully processed.

3. Prices and Payment

The total price of your stay, including any applicable fees or charges, will be displayed during the booking process before you confirm your reservation.

Payment requirements may vary depending on the property, booking dates and rate selected. The payment schedule applicable to your reservation will be shown during the booking process and forms part of your booking agreement.

Payments are processed through our authorised payment provider.

4. Cancellations and Refunds

The cancellation policy applicable to your reservation will be clearly displayed during the booking process before you confirm your booking.

Cancellation terms may vary by property, rate or booking period. The cancellation policy shown on your booking confirmation forms part of your booking agreement.

If you need to cancel or amend a reservation, please contact North Coast Stays as soon as possible.

Any refund due will be made in accordance with the cancellation terms applicable to your booking and your statutory rights.

5. Changes or Cancellations by North Coast Stays

In rare circumstances, we may need to make a change to or cancel a booking because of circumstances affecting the property or our ability to provide the accommodation.

If we are unable to provide the property you booked, we will contact you as soon as reasonably possible and, where appropriate, seek to offer a suitable alternative or refund amounts paid for accommodation we are unable to provide.

Nothing in these Terms & Conditions affects your statutory rights.

6. Check-In and Check-Out

Check-in and check-out times will be provided in your booking confirmation or pre-arrival information.

Guests must not access the property before the permitted check-in time unless this has been agreed in advance.

Please leave the property by the stated check-out time so that it can be prepared for the next guests. Unauthorised late check-outs may result in an additional charge where they cause additional costs or disruption.

7. Guests and Occupancy

The number of people staying at the property must not exceed the maximum occupancy stated on the listing or the number of guests included in the reservation, unless agreed with North Coast Stays in advance.

The property must not be used by people who are not included in the booking in a way that breaches occupancy limits or property rules.

Guests must not sublet, resell or transfer their booking without our prior agreement.

8. House Rules

Each property may have its own house rules relating to matters such as parking, pets, fires or wood-burning stoves, outdoor areas, noise and use of particular amenities.

Any property-specific rules provided in the listing, booking information or pre-arrival instructions form part of the conditions of your stay.

Guests are expected to treat the property, its contents, neighbours and surrounding community with respect.

9. Parties, Events and Noise

Parties, events or gatherings are not permitted unless expressly agreed with North Coast Stays in advance.

Guests must behave responsibly and keep noise at a reasonable level, particularly during evening and overnight hours.

Serious or repeated disturbance, antisocial behaviour or a significant breach of property rules may result in the stay being brought to an end where reasonably necessary.

10. Smoking

Smoking or vaping inside any North Coast Stays property is not permitted unless a property is specifically advertised otherwise.

Guests may be responsible for reasonable additional cleaning or remediation costs resulting from a breach of this rule.

11. Pets

Pets are only permitted at properties specifically advertised as pet-friendly and must comply with any property-specific pet rules.

Guests are responsible for their pets during the stay and for any damage or additional cleaning reasonably required as a result of them.

Assistance dogs will be accommodated in accordance with applicable law.

12. Care of the Property and Damage

Guests are expected to take reasonable care of the property, furnishings, equipment and amenities during their stay.

Please notify North Coast Stays as soon as possible if anything is accidentally damaged or broken.

Guests may be responsible for the reasonable cost of repairing or replacing property damaged through deliberate action, negligence or misuse by a guest or member of their party, beyond normal wear and tear.

Additional cleaning charges may apply where a property is left in a condition requiring cleaning substantially beyond a normal changeover. Any such charge will reflect the reasonable additional cost incurred.

13. Maintenance and Access

Please tell us promptly if you discover a maintenance problem, fault or safety concern during your stay so that we have an opportunity to assist.

North Coast Stays, the property owner or an authorised contractor may need to access the property during a stay where reasonably necessary for urgent maintenance, safety, repairs or another legitimate reason.

Except in an emergency, we will seek to provide reasonable notice where practicable.

14. Property Descriptions and Amenities

We take reasonable care to ensure that property descriptions, photographs, facilities and information are accurate.

Occasionally an amenity may become unavailable because of maintenance, damage, weather, utility interruption or circumstances outside our reasonable control.

If a significant issue affects your stay, please contact us promptly so that we have an opportunity to investigate and, where reasonably possible, put things right.

15. Guest Belongings

Guests are responsible for looking after their personal belongings during their stay.

North Coast Stays is not responsible for loss of or damage to personal belongings except where liability arises under applicable law and cannot lawfully be excluded.

Please contact us if you believe you have left an item behind. We will make reasonable efforts to locate it, although collection or postage costs may be payable by the guest.

16. Circumstances Outside Our Control

Events outside our reasonable control may occasionally affect a property or booking. These could include severe weather, utility failures, government action, transport disruption or other exceptional circumstances.

Where this happens, we will communicate with affected guests and take reasonable steps appropriate to the circumstances.

Your legal rights remain unaffected.

17. Complaints and Problems During Your Stay

We want guests to enjoy their stay and ask that any problem is reported to us as soon as reasonably possible.

Reporting an issue while you are at the property gives us the best opportunity to investigate and, where possible, resolve it.

Please contact North Coast Stays using the contact information provided with your booking or email info@northcoaststays.co.

18. Privacy

We process personal information in accordance with our Privacy Policy.

Our website and booking systems may use third-party service providers for reservations, payments, analytics and other services.

Please refer to our Privacy Policy for further information about how personal information is collected, used and protected.

19. Website Content

The content, branding, photographs and other materials appearing on the North Coast Stays website may not be copied, reproduced or used for commercial purposes without permission, except where such material belongs to a property owner or other third party.

You may use the website for personal purposes in connection with researching, enquiring about or booking accommodation.

20. Liability and Your Legal Rights

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms limits or excludes any rights or remedies you have under applicable consumer law.

21. Governing Law

These Terms & Conditions are governed by the laws applicable in Northern Ireland.

Any dispute will be subject to the jurisdiction applicable under Northern Ireland and UK consumer law.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, booking processes or legal requirements.

The terms applicable to a confirmed booking will be those provided or made available in connection with that booking, subject to any changes required by law or subsequently agreed with you.

23. Contact Us

If you have questions about these Terms & Conditions or a booking, please contact:

North Coast Stays

Email: info@northcoaststays.co